Welcome to FREYA Shop’s FAQ section. We understand that choosing the perfect lingerie involves careful consideration, and we’re here to ensure your experience with us is as seamless and delightful as our beautifully crafted pieces. Below, you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more.

Product Information

What types of bras do you offer?
We specialise in a wide range of lingerie to suit every need and preference. Our collection includes balcony bras, Basque & bodysuits, bralettes, full cup bras, half cup bras, minimiser bras, moulded bras, front fastening bras, high apex bras, and longline bras. We also offer various cup styles and multiple size ranges (H-M and N-T) to ensure the perfect fit.
How do I find my correct size?
We provide comprehensive size guides for all our products to help you find your perfect fit. Please refer to the size guide on each product page, which includes detailed measurements and fitting advice. If you need further assistance, our customer care team is always happy to help.
Do you offer matching sets?
Yes, we offer beautifully coordinated bikini sets and matching lingerie collections. Many of our bras can be paired with complementary knickers to create elegant matching sets for both everyday wear and special occasions.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All payments are processed through our secure payment gateway to ensure your information is protected.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience for future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet been processed for dispatch.

Delivery Information

Where do you deliver?
We ship worldwide with the exception of some Asian countries and remote locations. During checkout, you’ll be able to see if we deliver to your location.
What are your delivery options and timeframes?
We offer two shipping options to ensure your luxury lingerie reaches you with care and efficiency:
Standard Shipping – £12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Full tracking included
• Ideal for when you need your balcony bras, bralettes, or special occasion pieces sooner
Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Minimum Order: £50 or more
• Perfect for when you’re stocking up on multiple pieces or building your dream lingerie collection
Please note that all orders are processed within 1-2 business days before dispatch.
Will I have to pay customs fees for international orders?
International customers may be subject to customs fees depending on their country’s regulations. These fees are the responsibility of the customer. We recommend checking with your local customs office for more information about potential charges.
How can I track my order?
Once your order has been dispatched, you’ll receive an email confirmation with tracking information. You can use this to monitor your delivery progress directly with the carrier (DHL, FedEx, or EMS).

Returns & Exchanges

What is your returns policy?
We want you to be completely satisfied with your FREYA Shop purchase. If anything doesn’t meet your expectations, we offer returns within 15 days of receipt. Items must be in their original condition with tags attached. Please contact our customer care team at [email protected] to initiate a return.
Do you offer exchanges?
Yes, we’re happy to exchange items for a different size or style, subject to availability. Please contact us within 15 days of receiving your order to arrange an exchange.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is faulty or incorrect. We recommend using a tracked shipping method for returns.

Additional Questions

How can I contact customer service?
Our dedicated customer care team is here to assist you with any questions or concerns. You can reach us at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.
Where is FREYA Shop located?
Our company address is 84 Ecclesall Rd, Sheffield, GB S8W 7CO, United Kingdom. We’re proud to serve customers worldwide with our carefully curated collection of luxury lingerie.

Thank you for choosing FREYA Shop – where comfort meets confidence in every stitch, and where we handle your delivery with the same excellence as our lingerie collection.